Contact information

 

Contact & Support Policy

At TrimTox, we are committed to providing clear, efficient, and reliable customer support.

 

 

Official Contact Method

For all inquiries, including order support, please contact us via email:


📧 info@trimtox.com


This is the only official and monitored method of communication for customer support.

 

 

 

Social Media Disclaimer

Direct messages sent through social media platforms (including Instagram, Facebook, TikTok, or any other platform) are not monitored for customer service purposes.


TrimTox is not responsible for missed messages, delayed responses, or unresolved issues submitted through social media.

 

 

 

Response Time

We aim to respond to all inquiries within 24–48 business hours (excluding weekends and holidays).

 

 

 

Order Support Requirements

To receive assistance, customers must contact us via email and include:

 

  • Full name

  • Order number

  • Description of the issue

 

Failure to provide this information may delay support.

 

 

 

Customer Responsibility

By placing an order with TrimTox, you agree to:

  • Use the official email support channel for all inquiries

  • Allow a reasonable timeframe for response before taking further action

  • Provide accurate and complete information when requesting support

 

 

 

 

Dispute & Chargeback Policy

Customers agree to contact TrimTox directly to resolve any issue before initiating a dispute or chargeback with their bank or payment provider.


Failure to follow this process may result in:

 

  • Delayed resolution

  • Submission of all order and communication records to the payment provider

  • Restriction from future purchases

 


We are committed to resolving issues fairly and efficiently when contacted through the proper channel.

 

 

 

Business Hours

🕒 Monday – Friday

(Standard business hours, excluding holidays)

 

Contact & Support Policy

 

At TrimTox, we are committed to providing clear, efficient, and reliable customer support.

 

 

 

Official Contact Method

For all inquiries, including order support, please contact us via email:


📧 info@trimtox.com


This is the only official and monitored method of communication for customer support.

 

 

 

Social Media Disclaimer

Direct messages sent through social media platforms (including Instagram, Facebook, TikTok, or any other platform) are not monitored for customer service purposes.

TrimTox is not responsible for missed messages, delayed responses, or unresolved issues submitted through social media.

 

 

 

Response Time

We aim to respond to all inquiries within 24–48 business hours (excluding weekends and holidays).

 

 

 

Order Support Requirements

To receive assistance, customers must contact us via email and include:

  • Full name

  • Order number

  • Description of the issue

Failure to provide this information may delay support.

 

 

 

Customer Responsibility

By placing an order with TrimTox, you agree to:

  • Use the official email support channel for all inquiries

  • Allow a reasonable timeframe for response before taking further action

  • Provide accurate and complete information when requesting support

 

 

 

 

Dispute & Chargeback Policy

Customers agree to contact TrimTox directly to resolve any issue before initiating a dispute or chargeback with their bank or payment provider.


Failure to follow this process may result in:

  • Delayed resolution

  • Submission of all order and communication records to the payment provider

  • Restriction from future purchases

We are committed to resolving issues fairly and efficiently when contacted through the proper channel.

 

 

Business Hours

 

🕒 Monday – Friday

(Standard business hours, excluding holidays)